Privacy Policy

Last updated: 1 September 2026

Introduction

pebble-verse Ltd ("we", "our", "us") is committed to protecting the privacy of individuals who visit our website and engage with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website at pebble-verse.com and our heritage architecture consultancy services.

We are the data controller for the personal information we process, and we are registered with the Information Commissioner's Office in accordance with the UK Data Protection Act 2018 and UK GDPR.

Information We Collect

Information You Provide

We collect personal information that you voluntarily provide when you:

• Submit an enquiry through our website contact form
• Correspond with us by email or post
• Engage our services for a heritage consultancy project
• Subscribe to our newsletter or professional updates

This information may include your name, email address, postal address, property details, and any other information you choose to provide regarding your project requirements.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses

This information is collected through cookies and similar technologies. Please see our Cookies Policy for detailed information about our cookie practices.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and communicate with you about potential projects
• To provide our heritage consultancy services when engaged
• To send you relevant professional information where you have consented
• To improve our website functionality and user experience
• To comply with legal obligations and professional requirements
• To protect our legitimate business interests and enforce our terms

Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contract: Processing necessary to perform our consultancy services or take steps prior to entering a contract
• Consent: Where you have given clear consent for us to process your data for specific purposes
• Legitimate interests: Processing necessary for our legitimate business interests, such as responding to enquiries and improving our services
• Legal obligation: Processing necessary to comply with our legal or regulatory obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With professional service providers who assist in delivering our services (subject to appropriate confidentiality agreements)
• With statutory authorities where required for planning applications or heritage consents
• Where required by law or to respond to legal process
• To protect our rights, privacy, safety, or property

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Project-related information may be retained for extended periods due to the long-term nature of heritage buildings and potential future relevance.

Your Rights

Under UK data protection law, you have the following rights:

• The right to access your personal information
• The right to rectification of inaccurate information
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Your personal information is primarily stored and processed within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place in accordance with UK data protection requirements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

pebble-verse Ltd
47 Chancery Lane
London WC2A 1EN
United Kingdom

Email: [email protected]

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).